Q1
Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. One sample or mixed samples are acceptable.
Delivery time:
• 1-2 days from Germany local warehouse
• 7-10 days from China factory
Q2
What is the delivery time of bulk order?
• Inventory in Germany: 1-3 days delivery to all European countries.
• Stock in China: 1 week delivery from factory.
• OEM from China: 3-5 weeks for mass production depending on different products.
Q3
How to pay for sample and bulk order?
• Sourcing from Germany: SEPA credit in EURO (Commercial Invoice provided).
• Sourcing from China: T/T, L/C, Paypal, Trade assurance in USD/EURO.
Q4
How to deal with the faulty?
Firstly, our products are produced in a strict quality control system and the defective rate is less than 0.02%.
Secondly, during the guarantee period, we will send new lights with new orders for small quantities. For defective batch products, we will repair them and resend them to you, or we can discuss solutions including recalls according to the real situation.
After-service support is available from Germany directly.
Q5
Can you supply the special lighting design?
Sure, we offer complete LED lighting design services, including Dialux simulations, 3D product renderings, and project support.
Q6
Do you support OEM/ODM customization services?
Yes, we fully support complete customization services including custom logos, patterns, packaging, sizes, and specific product configurations.